Support

Find an answer, solve a problem, or get in touch.

Common questions

11 answers
I’m signed in on the website. Why isn’t the extension?

Open the AI Checker extension. If you see "Sign in", click it to finish signing in there too.

Use the same email as your website account. You can also sign in from the extension's Settings tab.

If it keeps asking you to sign in again, email us.

How do I find and pin AI Checker in Chrome?
  1. Click the puzzle-piece icon in the top-right corner of Chrome, next to the address bar.
  2. Select AI Checker from the menu.
  3. Once the AI Checker panel opens, click the pin icon at the top of the panel to keep it in your toolbar.
How do I check a piece of text?

Choose whichever way is easiest:

  • Select text on a webpage and click the small circular AI Checker icon that appears — this checks it right away, no extra click needed.
  • Select text and right-click, then choose "Check for AI Content." — this also checks it immediately.
  • Open AI Checker from your toolbar and paste or type text into the box, or upload a file (.pdf, .doc, .docx, or .txt). You can edit the text first, then click Check for AI when you're ready.

Only the paste/upload option waits for a button click — nothing is sent until you press it. The icon and right-click options run the check as soon as you choose them, since you've already picked the text you want checked.

Check text on the website
What does your AI score mean?

Your score estimates how much of your text reads as AI-generated. Learn what the percentages mean and how to interpret your results.

Results are split into AI-generated, AI-assisted, and human-written. These are estimates, not proof of how a text was written. Consider them alongside other information, especially for decisions such as grading or hiring.

Read the results guide
How much text do I need to check?

You need at least 50 words. Shorter text does not provide enough information for a reliable result. The extension will show a reminder if your text is below the minimum.

How do credits work?

1 credit covers roughly 1,000 words. The Free plan includes 25 credits a month. Paid plans include more credits.

See Pricing for the full breakdown. You can find your remaining credits at the top of the extension or on your Dashboard.

How do I upgrade, change, or cancel my plan?

To upgrade, visit Pricing.

To change or cancel a paid plan, open your Dashboard and select Manage billing. This opens Stripe's billing portal.

If you cancel, you keep your plan and credits until the end of the period you have already paid for.

The floating icon or right-click option is missing. What can I do?

First, refresh the webpage. This is often all you need after installing or updating the extension.

If that does not help:

  1. Type chrome://extensions in Chrome's address bar.
  2. Find AI Checker and click its refresh icon.
  3. Refresh the webpage again, then try selecting your text.

Still not working? Email support and tell us what happened.

Is my text stored or shared with anyone?

Your checked text is stored in your account so you can revisit it in your history. It is also sent to our AI-detection provider to run the check.

Your text is not used to train models, sold, or used for other purposes. For full details, read our Privacy Policy.

How do I export my data or delete a check or account?
  • Export your data: go to Account settings and select Export my data. You will get a JSON file with your checked text, results, and timestamps.
  • Delete a check: open it from your History and delete it there.
  • Delete your account: go to Account settings and select Delete my account.

Account deletion permanently removes your account, history, remaining credits, settings, and billing link. It cannot be undone. Registering again with the same email starts at 0 credits.

Have a paid plan? Cancel it through Manage billing on your Dashboard before deleting your account. Export your data first if you want to keep a copy.

How do I sign out of the website?

Open Account settings and click Sign out beside your account details.

Still stuck?

Email support@werida.io - a human reads every message.